Hi there, welcome to the new Xonder help hub!

Please feel free to browse through any of our updates, support guides or FAQs.

Frequently Asked Questions

Got a question? Have a look through our FAQs to find the answer.

Anyone over the age of 18 who is a resident in the United Kingdom.

With Xonder, you can expect to receive:

  • FREE Xonder business account
  • Your very own business Mastercard with free purchases both at home and abroad
  • Instant invoice creation and payment

In order to open a business account with Xonder, you will need to meet the requirements listed below for eligibility:

  • If you are looking to apply for a limited company account, then you’ll need to be registered with UK Companies House as director of that specific company.
  • If you would like to apply for a sole trader account, you must be either a sole trader or a freelancer based in the UK.

For both account types, you must be at least 18 years old, have a valid UK telephone number and address, and possess a compatible device registered to the UK App Store or Google Play Store.

Part of our mission is to help business owners spend less time and money on admin, and we want to help as many as we can to do so. However, it’s simply not possible for us to onboard just any regular business right now, certain types of businesses can be a bit more complex to approve, so the scope of businesses that can get an account with us is a little smaller.

We aim to make Xonder more accessible in the future, but as of right now we’re not able to onboard these types of businesses:

  • Trading of cryptocurrencies
  • Trading of precious metals and stones
  • Money services (such as foreign exchange, loan providers, money transfers)
  • Casinos, prize draws and other betting or gambling activities
  • Sale of unlicensed pharmaceuticals
  • Sale or trade of cannabidiol (CBD) products
  • Trading of weapons, explosives or armaments
  • Unlicensed trading and processing of scrap metal
  • Unlicensed waste management
  • Sale, import and export of used vehicles or heavy machinery
  • Escort services and other services in the adult industry
  • Bidding fee auctions
  • Modelling agencies
  • Travel agencies
  • Car wash services
  • Political parties
  • Charities
  • CICs and CIOs

Its FREE! You heard right. Xonder is absolutely FREE of charge for anyone to use.

Yes! You can use your Xonder account with all the services mentioned above.

Most Xonder members should receive their business debit cards in 2-4 working days. However, if it has not arrived after 5 working days, please contact us.

Your Xonder Business account can be set up instantly! In fact, we will send you your sort code and account number within minutes!

Help & Support Centre

Need some support? Our support centre has you fully covered.

Still can't find what your looking for?

Head over to the Xonder support centre for more help and info.