What’s happening with my Xonder account?
Our underlying technology provider, Lerex Technology Limited, has entered administration. As a result, there may be changes to how Xonder accounts are accessed and maintained going forward.

Is my money safe?
Yes. Your funds are safely held with ClearBank Ltd, a fully regulated UK bank. Moorwand Ltd, a licensed e-money institution, is the official issuer of your account and is working to maintain continued access for users.

Can I still access my account?
At present, your account remains accessible. However, we cannot guarantee that it will remain operational after the next 30 days, due to the uncertainty following Lerex’s administration.

What should I do now?
We recommend taking the following steps as soon as possible:

• Move any necessary funds from your Xonder account to another bank account
  
  
• Update your account details with anyone who pays into your account (e.g., employers, clients)
  
  
• Download any transaction history or statements you may need for your records
  
  

Who can I contact if I have questions?
If you need support, please contact us at support@xonder.co.uk. We’re here to help.

Businesses registered in the UK and EEA

With Xonder, you can expect to receive:

• A FREE Xonder business account
• Your very own business MasterCard with free purchases both at home and abroad
• Instant invoice creation and payment

Any European National ID cards, international driving licences or passports are enough for us to be able to verify your identity.

Business accounts can take 1-5 Business Days depending on the type of business applying for an account.

No, Xonder does not carry out credit checks! Although, in order to open a business current account, we do conduct an electronic check (run by a third-party service) for the sake of verifying your identity and complying with UK anti-money laundering regulations. These checks will not affect your credit score, however they will show up on your credit report.

Yes! Applicants who are not based in the UK are more than welcome to apply for a Xonder business account, so long as they are directors of the company and it must be registered with UK Companies House. Occasionally, we may perform some additional checks, so we are able to process your application without any hassle.

Our business accounts are completely FREE of charge.

GBP payments that are sent within the Xonder app are all made as Faster Payments.

Payments can be made as either:

• Direct Debits
• one-off transfers
• scheduled payments (whether they are future-dated transfers or standing orders)

Make sure your balance is £0 and you’ve cancelled any active Direct Debits.

We’d also recommend downloading your statements or a transactional csv, as you can’t access them once the account is closed.

Once the above steps have been completed, just send us a support message and we’ll request your account to be closed.
You’ll receive an email confirmation when it’s been closed.

If your Registered Company name has changed with the UK Companies house, please send our Support team a message at customerservice@xonder.net with the relevant evidence and they’ll have it updated for you.

All GBP payments sent from your account are made as Faster Payments.

All Euro Payment through SEPA and SEPA Instant.

Faster Payments & SEPA instant transactions are processed instantly.

SEPA Payment can take up to 1-2  working days.

Please see your Xonder Corporate Terms and Conditions Terms and Conditions

Please check all our fees on your Xonder Corporate Terms and Conditions

Call Xonde Customer support Immediately on 0121 270 7700 or alternatively email customerservice@xonder.net.

Your eMoney is provided by Moorwand Ltd (FCA Reference No 900709). Any communications in relation to the account can be sent to Moorwand Ltd, Irongate House, 30 Dukes Place, London, EC3A 7LP, United Kingdom

Your funds are placed in a segregated account (known as a ‘safeguarding account’) at a bank that meets the local regulatory requirements.

Funds are not covered by any schemes. Instead, your funds are segregated, which means those funds would be separated from other assets in the event of an insolvency and used to repay you and other clients.

Safeguarding is a regulatory requirement for all EMIs designed to protect customers from the risk of losing funds. Funds are reconciled at least daily and an independent expert validates that all obligations are met each year.

Your funds are not covered by the FSCS (UK) and DGS (EEA) protection. 

The Xonder card can be used anywhere Prepaid Mastercard cards are accepted.

 A prepaid card is a preloaded card. The card can be used to pay for goods and services, up to the value that is loaded onto it, wherever you see the Mastercard Acceptance Mark including in shops & online.

3DS (also known as ‘Mastercard SecureCode’, ‘Identity Check’ and ‘Verified by Visa’) is a standard which helps to reduce fraud and provide extra security to your online payments. Authentication is the process by which you identify yourself by sharing secure information that is available only to you. 3DS 2.0 is the latest version and provides a much smoother and safer process for you to authenticate your payments.

Authentication provides an additional layer of security for online transactions, making it harder for fraudsters to gain access to your payment details.

Yes, your card has been enrolled in Mastercard SecureCode (3DS) so that wherever you see the Mastercard SecureCode logo online, your card number will automatically be recognised during checkout. Your card provider is contacted during checkout to confirm your identity as the genuine cardholder.

You will receive a 6-digit One Time Password (OTP) for each online purchase you make at participating merchants. The OTP will be sent by SMS or by email to the mobile phone or email address which you have registered with your card provider. Simply key in the OTP on the authentication page displayed and press the ‘Submit’ button. The OTP will then be verified by your card provider and the transaction will be approved or declined.

The partially masked mobile number and email address will be displayed on the authentication page so that you can check that those details are correct. If the mobile number and email address are incorrect, cancel the transaction and either update your information on the portal or contact Customer Services by calling 0121 270 7700 or emailing customerservice@xonder.net

If you ever suspect that a fraudulent purchase has been made using your card, contact Customer Services by calling 0121 270 7700 immediately.

If, after reviewing the transaction, we believe that it was not authorised by you, you will be refunded as soon as possible, and we will investigate on your behalf. We may need to cancel and replace your card for security reasons. If we need to do so, you will not be charged for a new card and your remaining balance will be transferred across to the new card.

You can withdraw up to €/£500 per day from an ATM displaying the Mastercard Acceptance Mark, a maximum of 2 withdrawals per day. Cashback is not permitted.

Your card cannot be used at self-service petrol pumps. You can use your card to pay for petrol by taking it to the cashier.

You are also prohibited from using your card in Sanctioned Countries – please contact support@lerextech.com if you would like a list of all prohibited countries.

Please check all the Terms and Conditions for all fees

In the event of loss or theft of the card, you are responsible for reporting this as soon as possible by either logging onto your account & reporting your card Lost/Stolen in the Security setting or calling Customer Services on 0121 270 7700 and selecting the Lost & Stolen option.  As soon as this is done, your card will be immediately blocked, protecting you from unauthorised usage. Any transactions made before the card is reported lost or stolen will be charged to your account.

You can change your PIN in the Xonder App or Online portal.

  PIN Best Practice
  • Never share your PIN with anyone
  • Select a PIN that cannot be easily guessed. Do not use birth date or partial account numbers and try to avoid using sequential numbers like 1234, or repeated numbers like 1111.
  • Memorise your PIN, do not write it down on your card or keep it on a piece of paper with your card.

Once you have changed your PIN you will need to Validate the new PIN at an ATM Machine.

The card is valid until the expiry date showing on the front of your card.

Yes, at any ATM or POS that accepts Mastercard in permitted countries.

Your card is a prepaid card and account, which means that you can only spend or use available funds on the wallet.

Your card will be declined if there are not enough funds on the card for the purchase you are attempting. If for any reason a transaction is processed that exceeds your available funds, we may block your card, and you will be required to repay the amount owing immediately.

If a Payment is attempted with insufficient funds in the account, the payment will be rejected.

We safeguard your information in accordance with our Privacy Policy and applicable law. Please see our privacy policy

We will not carry out a credit check; however, we will carry out checks to verify your business and identity of your UBO’s and Directors.

Your documents will then be verified by our compliance team, who will then contact you when a decision has been made or if they require any further information from you.

If You are unhappy with the service provided under these Terms and Conditions, please contact  customerservice@xonder.net. A summary of the Programme Complaints procedure  can be requested from our customer service team.